Compliance | NexAge Health

NexAge Health Pty Ltd is committed to operating under the highest standards of clinical governance, regulatory compliance, and patient safety. Every service we deliver is governed by applicable Australian healthcare law and professional standards.

This page explains our compliance obligations and how we meet them. If you have a compliance-related question or concern, contact us at [email protected].

1. AHPRA Registration

The Australian Health Practitioner Regulation Agency (AHPRA) is the national body that regulates registered health practitioners in Australia. AHPRA maintains a public register of practitioners and sets the professional standards that doctors must meet to remain registered and practise legally.

All practitioners at NexAge Health hold current, unrestricted registration with AHPRA and comply with the professional standards set by the Medical Board of Australia. Their registration is maintained through:

Continuing professional development (CPD) requirements
Ongoing peer review and clinical supervision
Adherence to Medical Board codes of conduct and guidelines

You can verify any practitioner's registration status at any time on the AHPRA website.

2. Therapeutic Goods Administration (TGA) Compliance

The Therapeutic Goods Administration (TGA) is the Australian Government body that regulates medicines and medical devices. All prescription medications issued through NexAge Health are managed in accordance with TGA requirements and the Therapeutic Goods Act 1989 (Cth).

Our TGA compliance practices include:

Prescription medications are only issued following a clinical assessment by an AHPRA-registered practitioner
All prescribing complies with applicable state and territory drugs and poisons legislation
Special Access Scheme (SAS) and Authorised Prescriber pathways are followed where required by TGA regulations
Adverse event reporting is conducted in accordance with TGA obligations
No therapeutic goods are advertised to consumers contrary to the Therapeutic Goods Act 1989 (Cth)

3. TGA Advertising Restrictions (Sections 42DL and 42DLB)

Sections 42DL(10) and 42DLB(7) of the Therapeutic Goods Act 1989 (Cth) prohibit the advertising of prescription-only medicines and certain other therapeutic goods to consumers. NexAge Health Pty Ltd strictly observes these restrictions.

NexAge Health does not advertise the following to consumers:

Prescription-only medicines or pharmacist-only medicines by name or description
Specific therapeutic goods not listed on the Australian Register of Therapeutic Goods (ARTG)
Treatment modalities that constitute advertising of a prescription medicine
Any claim that implies a specific medication will produce a particular clinical outcome

All website content, marketing materials, and communications refer to programs and clinical pathways. They do not name, describe, or promote specific prescription medicines or unapproved therapeutic goods. Our practitioners discuss appropriate medications privately within the clinical consultation, not in public-facing content.

Civil penalties for advertising prescription medicines to consumers can reach $1.65 million per breach for individuals and $16.5 million per breach for corporations under the Therapeutic Goods Act 1989 (Cth). We take these obligations seriously and review all content against TGA requirements prior to publication.

4. AHPRA Advertising Guidelines (Section 133)

Under Section 133 of the Health Practitioner Regulation National Law, advertising of regulated health services must meet strict requirements. NexAge Health Pty Ltd ensures all advertising and marketing materials comply with these obligations.

Specifically, our advertising does not:

Make false, misleading, or deceptive claims about our services
Use testimonials that reference clinical outcomes or treatment effectiveness
Create an unreasonable expectation of beneficial treatment
Encourage the unnecessary use of regulated health services
Offer gifts or discounts without disclosing full terms

Testimonials featured in our marketing refer only to patient experience (such as communication, booking process, and care quality) and never to clinical outcomes or treatment results.

5. Privacy Act 1988 and Health Information

NexAge Health Pty Ltd handles all personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Health information is a sensitive category of personal information and receives the highest level of protection under our practices.

Our privacy practices include:

Collecting health information only for the purposes of delivering your clinical program
Storing patient records securely in compliance with relevant state and territory health records legislation
Not sharing your health information with third parties without your consent, except where required by law or necessary for your care
Providing you with access to your health information on request

For full details, refer to our Privacy Policy.

6. Telehealth Standards

All consultations delivered by NexAge Health meet the applicable standards for telehealth set out in the Medical Board of Australia's guidelines for technology-based consultations. Our telehealth delivery includes:

Verifying patient identity before every consultation
Obtaining informed consent for telehealth delivery at the outset of care
Maintaining the same standard of clinical assessment and documentation as in-person consultations
Using secure, encrypted platforms for all patient communications and video consultations
Providing clear pathways for escalation to in-person care where the practitioner determines it is clinically required

7. Clinical Governance

NexAge Health operates a clinical governance framework designed to support safe, evidence-based care. This framework includes:

Evidence-based clinical protocols reviewed and updated on a regular basis
Clinical audits and quality improvement processes
Incident reporting and management procedures
Peer review and clinical supervision arrangements for all practitioners
Patient feedback mechanisms and a structured complaints handling process

8. Prescribing Standards

All prescribing at NexAge Health follows the principles of quality use of medicines (QUM) and complies with:

The National Medicines Policy and PBS guidelines where applicable
State and territory drugs and poisons legislation
Professional prescribing standards set by the Medical Board of Australia
Regular medication reviews and monitoring as part of each patient's program

9. Your Rights as a Patient

NexAge Health Pty Ltd upholds the Australian Charter of Healthcare Rights. As a patient, you have the right to:

Receive safe, high-quality care from registered practitioners
Be treated with respect, dignity, and consideration at all times
Receive clear, honest information about your assessment findings, program options, and any associated risks
Be involved in decisions about your care
Have your personal and health information handled in accordance with privacy legislation
Provide feedback or make a complaint without any impact on your care

10. Making a Complaint

We take all complaints seriously and aim to resolve concerns promptly and fairly. Our complaints process is:

Step 1: Contact us directly. Send your complaint to [email protected]. We will acknowledge your complaint within two business days and work to resolve it within 14 business days.
Step 2: Escalate to a regulatory body. If your complaint is not resolved to your satisfaction, you may escalate to:
- AHPRA for complaints about the conduct or registration of a health practitioner
- The Office of the Australian Information Commissioner (OAIC) at oaic.gov.au for privacy-related complaints
- Your state or territory health complaints commissioner for broader service complaints

To contact our team directly:

Regulatory Compliance