Your Questions, Answered

Your assessment includes a detailed health intake form and comprehensive blood pathology. Panels cover hormonal, metabolic, inflammatory, and micronutrient markers. You then have a one-on-one telehealth consultation with your assigned AHPRA-registered doctor. Your clinical protocol is built from this data, personalised to your specific results and health goals.

Our panels are designed to establish a thorough clinical baseline. They cover hormonal health, metabolic function, thyroid markers, cardiovascular risk indicators, liver and kidney function, inflammatory markers, and key micronutrients. Your doctor will review every result with you and explain what is clinically relevant to your program.

Individual responses vary depending on your baseline pathology, health history, and program. Your doctor will set realistic expectations at your initial consultation, based on your specific results. Progress is assessed at scheduled quarterly reviews, which include repeat pathology to track measurable changes over time.

Clinical programs are doctor-led, prescription-based health pathways that require a full medical assessment. They are personalised and clinically managed throughout. The store offers non-prescription supplements and skincare that may complement your health goals but do not require a consultation or medical oversight.

All consultations are conducted via secure video call with your AHPRA-registered doctor. After your consultation, you will receive pathology referrals, a personalised clinical plan, and a structured follow-up schedule. Your doctor provides ongoing clinical oversight, all delivered remotely from anywhere in Australia.

Select Book Consultation to complete a brief health intake form. We will review your submission and schedule your initial consultation with your doctor at a time that suits you.

Your doctor sets follow-up frequency based on your clinical protocol and assessment. Your program includes scheduled check-ins and a full quarterly reassessment with repeat pathology. You also have direct messaging access to your care team between appointments.

Yes. We assign a dedicated doctor to support continuity of care, but you can request a change at any time. Your clinical history, pathology results, and protocol details are fully documented and transfer to your new doctor without disruption.

Your NexAge doctor prescribes medications only where clinically appropriate, following a full medical assessment. A licensed Australian pharmacy dispenses any prescription issued through your program. We do not source medications from overseas or unregulated suppliers.

A licensed Australian pharmacy ships medications from your clinical program directly to your door via tracked express post. Store products dispatch separately with standard or express delivery options. You will receive tracking details for every order.

Program fees cover your consultations, pathology coordination, and clinical management. Refund eligibility depends on your stage in the program. Contact our team directly to discuss your situation. We assess each case individually.

Yes. We handle all patient data in accordance with Australian Privacy Principles and applicable healthcare regulations. Our telehealth platform uses end-to-end encryption, and we store your medical records securely with NATA-accredited laboratory partners.

Only your assigned NexAge doctor and authorised clinical staff have access to your medical records. We do not share your data with third parties for marketing purposes. We store and manage all records in accordance with Australian healthcare data standards.

Yes. You have the right to access your medical records at any time. Contact our team and we will provide a complete copy of your clinical history, pathology results, and protocol documentation.